ADDING POCs ON THE PORTAL

updated as of April 7, 2025

OBJECTIVE To be able to identify and establish the appropriate POC (Point of Contact) for a certain account. In addition, automatically enable the POC to access and explore the client portal's features.

For Phase 1, the POC can access these pages:

DIWA Monitoring Reports

1. Screenshots
2. Active Apps
3. Activity Notes
4. Speed test
5. Connection Logs
6. Idle Time

HOW-TO VIDEO

https://drive.google.com/file/d/1ayk8Q5o_CDcPP4KLpJ8HmrlvOEyNSSgB/view?usp=drive_link

Access Details

https://client.remotestaff.com/

username: Use the BH contact email address

 Use forgot password to set the password

Key Points to Note

• The Status of BH Contact must be POC

• The system must allow POCs to log in using their Main Email Address in Bullhorn.

• Should a Company have more than one Active Client, the POC should be able to view all the remote contractors for those Active Clients.

Should you encounter any issues or have questions, please file a Freshdesk ticket following the format below.

• Subject: ISSUE ENCOUNTERED WHEN ADDING A POC ON BH  | (POC Name) Example - ISSUE ENCOUNTERED WHEN ADDING A POC ON BH  | JOSE RIZAL
• CRE: (Your name)
• Client name: (same name showing on the portal as the account holder)
• Type: Issue
• Department: Clients
• Inhouse Ticket Type: IT
• Concern: Issue
• Additional Information: Bullhorn
• If selected (others): Can't add a POC 
  
• Status: Open
• Group: IT/Operations
• Agent: (Please leave this blank)
• Priority: High
• Contractor Name: (Please leave this blank) 
• Tags: Tech Issue
• Add a 'NOTE' and a brief narrative/description of the request
  • You can add additional notes, screenshots, attachments that is relevant to the case.