OFFSET/MAKE-UP HOURS

Last update: May 28, 2025

OBJECTIVE To acknowledge and properly document any changes on the work schedule of the remote contractor.

EFFECTIVITY  MAY 2024

Important things to remember 

• Offset or makeup hours are additional hours worked to compensate for time missed during regular work hours.
• Offset or makeup hours are always pre-approved which means that RCs are not encouraged to fill these hours without securing the client/POCs approval first.
• The total number of hours to be made-up should not be more than the missed hours.
• Ideally, offset for these missed hours should be done within the same cutoff or pay period.
• No clear approval or attachment, no adjustments to be made.
• Adjustment will be reflected on the date when the offset hours was rendered.
• You can review the Timesheet page Manual published by IT thru this link.

I. If there are any missing hours noticed for a certain pay period, CDA needs to update the Timesheet Tracker by highlighting the cell of the affected date/s and adding notes/comments for easy identification.

II. CRE to remind the RC of any missed hours and verify whether the RC will makeup/offset these hours. 

• If yes, RC needs to secure the approval or consent of the client.  RC is required to add notes on the portal for the date/s when the offset hours were done or worked on.

• If no, appropriate notes to be added by the CRE on the portal for proper documentation/justification for these missing/unused hours.

III. Following the timesheet adjustment SOP, CDA will make the necessary adjustments on the portal and update the 'timesheet tracker accordingly.

Frequently Asked Questions

1. What if the RC cannot offset the missing hours within that same pay period. Can the RC still do it next cutoff?

Yes, the only downside is that these hours will be reflected as overtime which may confuse the client. Crediting of the said hours will also depend on when the client can settle next month's invoice.

2. My RC completely made up for his lost hours this pay period but the CDA did not make the necessary adjustments despite the notes added. How do I handle this situation?

Any timesheet adjustments will be reviewed carefully by your partner CDA. If it's not approved, tendency is there is no screen shot of the approval attached to the notes section or the notes added by either the RC or CRE isn't clear.