GLOSSARY FOR CREs

Created by Medz Polestico, Modified on Mon, 21 Apr at 6:16 AM by Medz Polestico

GLOSSARY

TERM	DEFINITION
All Monitoring	Teramind setting will be set to monitor everything necessary - screen shots, time-in and out, idle screen shot, illegal browsing.
AIA	Annual Inflation Adjustment. Every 1st of April aligned to the Central Bank of the Philippines report, clients are made aware that an increase will be made on the hourly rate to ensure that their remote contractors' rate is competitive across the market.
ASL	Remote Ready Candidates. Qualified and have agreed on NSA. Can be furthered processed for any matching role and actively displayed on the client-facing .com.au website (otherwise known as the ASL page). Note that the BH fields “Add to ASL” and “Recruiter Approved” has to be set to ‘Yes’ for the candidate’s profile to appear in the ASL page.
BO	Back Order. An additional remote role that an existing client wants Remote Staff to fill.
BCP	Business Continuity Plan is a system of prevention and recovery from potential threats to a company.
BH	Bullhorn. Bullhorn’s ATS and customer relationship management (CRM) create a modern staffing system with tools such as job order management, candidate search, activity tracking and reporting. The ATS streamlines all workflows to help customers quickly find the perfect candidate. The cloud-based, mobile-friendly design makes it easy to access from anywhere.
Buy-out	The intention to buy the contract out from Remote Staff and work directly with the remote contractor.
Buy-out Fee	The fee required from a client in accordance to their buy-out intent.
BYO contracts	If a client hires an organically sourced remote team member to the Remote Staff platform.
BYOD	Bring Your Own Device. Remote Staff requires all new RCs to have their own computer, internal and pre-requisite requirements based on the job ad.
CDA	Compliance Data Analyst. They are the once checking the attendance, screen shots, and manages the timesheet of the remote contractor based from their work schedule.
Client	How we define our paying customers.
CMD	Client Management Director. Oversee the delivery of client management services within Remote Staff.
COB	Close of Business
CoU	Certificate and Affidavit of Undertaking. A document an outgoing remote contract has to sign and accomplish. It is a legal promise or commitment to perform an act, which may be legally binding if executed properly. Undertakings may ask one party to commit to do something by a certain date, not to do something, and/or to pay a certain amount of money.
CRE	Client Relations Executive.
Custom New	A new client that comes thru the Remote Staff platform with custom requirements.
EOC	End of Contract also known as contract cancellation
EOS	End of Shift
Ex Sub-con	A remote contractor who had a previous client thru Remote Staff.
FD	Freshdesk.
FMI	First Month Invoice
JD	Job Description
JO	Job Order. This is how we identify a role/back order/replacement that has already been confirmed with a client.
KPI	Key Performance Indicator. A quantifiable measure of performance over time for a specific objective.
LR	Lead Recruiter
MPL	Mandatory Paid Leaves
NDA	Non-Disclosure Agreement
NSA	Non-Solicitation Agreement
Onboarding	The process of introducing a newly hired remote contractor to a client.
PEO	Pre Engagement Orientation
PO	Placement Order
POC	Point of Contact
Pre-boarding	Happens before a contracts starts.
Reference number	This is similar to the client Bullhorn ID number
RC	Remote Contractor
Replacement	To re-fill an existing job order
SA	Service Agreement
SLA	Service Level Agreement
Start-Up	Job orders that successfully inducted.
Termination Notice	30 Days/14 Days notice period observed by the remote contractor upon contract cancellation confirmation.