DIWA

WHAT IS DIWA?

Robust Inhouse Monitoring Tool that helps in tracking your staff’s work hours and productivity. Functionalities include, Activity Tracking and Application/Website/Idle Time Monitoring

MONITORING REPORTS

A real-time monitoring page where clients can view their Remote Contractor’s active apps, connection logs, speed tests, activity notes, time records, and screenshots.

• Log in at https://client.remotestaff.com/ with your email address.
• If it’s your first time logging in, please click the “Forgot Password” link to reset your password and follow the instructions on the email you should receive shortly afterwards.
• Otherwise, you can navigate the Monitoring Reports menu accordingly upon log in

WHAT ARE THE MONITORING TOOLS DEFAULT SETTINGS?

• Screenshots are captured every 3 minutes.
• There are 2 quick breaks for full-time employees and 1 for part-time ones. Quick breaks are 10 minutes in the morning and 10 minutes in the afternoon.
• There is a 1-hour lunch break allotted for full-time employees and none for part-time ones.
• Remote contractors are prompted for activity notes every hour.
• All active applications are recorded by default.
• Speed tests are conducted and recorded each time the Remote Contractor starts and finishes work.
• Note that default settings may vary depending on your agreement with the Remote Contractor.

SCREEN SHOTS

Screenshots – These are screenshots of the staff’s screens taken every three minutes.

ACTIVE APPS

Active Apps – These display the application/s or website/s your staff visited while their tracker was on.

ACTIVITY NOTES

Activity Notes – displays a record of the activities and tasks logged by the remote contractor and the time it took them to complete or work on these.

SPEED TEST

Speed Test – displays your staff’s internet speed

CONNECTION LOGS

Connection Logs – provides reports on your staff’s connection history while they are logged in to the monitoring tool

TIMESHEET

Timesheet – You can view and verify the hours logged by your Remote Contractor here, which form the basis for the payments made to the staff and consequently, the bills charged to the client.

PS. FAQs on DIWA on this LINK.