Microsoft lock account

SKYPE ACCOUNT BEING LOCKED OUT

Screenshot of the Error:

Initials troubleshooting steps:

1. Visit the Microsoft Account Unlock Page:

   • Go to https://account.live.com/ResetPassword.aspx.

2. Verify Your Account:

   • Enter the email address, phone number, or Skype name associated with your account.

   • Follow the on-screen prompts to complete the verification process.

3. Use the Security Code:

   • Check your recovery email or phone for the security code sent by Microsoft.

   • Enter the code when prompted.

4. Reset Your Password (if prompted):

   • If required, create a strong new password for your account.

If all of these troubleshooting steps is not working please proceed to the steps below.

Troubleshooting steps that might help:

• Get the affected user’s skype credentials (username, password)

• Go to Skype web <https://www.skype.com/> click on chat now > login using the credentials provided by the user

• If it appears that the account has been blocked > click on Next

• It will ask to enter a phone number for a security code
  

• Go to CloudTalk look for the AU SMS Number

  
  

  
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• Enter the AU SMS Number from CloudTalk/RingOver then click Next 
      Note: PH number will not work, it will show an error message “That verification method isn’t working right now.”

• After you enter the AU SMS Number > Go to CloudTalk/RingOver > Navigate to Messages/Conversation > you will see the Microsoft Verification message
      Note: The phone number you provide will not be linked to the account you are currently attempting to unlock.

• Copy the verification code and paste it to the corresponding field

• After you finish all these steps account will be unlocked and it will ask you to login

• Ask the user to login again on Skype using the same credentials they provide

• Resolved

Numbers you should use:

• CloudTalk - AU +61 489 924 214

• RingOver - AU 0485 958 921