UPDATING BANK DETAILS

updated as of June 24, 2024

OBJECTIVE Allow a seamless process when there is a need for remote contractors to change/update their bank details.

RCs are allowed to update or change their bank account details on file from their start date.  There are just some important things to understand when there is a need to have this done.

Important things to remember 

• Bank account name should match the name on the contract found on either BH or Portal ver2.0.
• Please identify the reason why RC needs to change their bank details on file. Kindly include this as a note on the portal.
• Any changes on bank information needs to be done at last 1 week before the cutoff of a certain pay period. Release note related to this can be reviewed here.
• Bank account with major PH banks is preferred

CRE MUST

I. Ask the RC to email their new bank account details to support@remotestaff.com following the format below.

SUBJECT: Change in Bank Details - (RCs NAME)

• Kindly indicate the following on the body of the email.
  • BANK NAME
  • ACCOUNT NUMBER
  • ACCOUNT NAME
  • BANK BRANCH (IF AVAILABLE)
  • BANKK ADDRESS (IF AVAILABLE)
  • SWIFT CODE

II Check the ticket via FD documenting the request to update/change the bank account information of RC on file:

• Edit the content of the ticket on Fresh desk
  • Add a note stating: Change in Bank Details (Effective DATE eg. Effective May 1, 2024) | (Contract # Remote Contractor's Full Name; same name showing on the portal) [Example: Change in Bank Details Effective May 16, 2024 | Contract # 10000 - Bella Flores]
  • Tag both Monica and Leigh on the note and click on 'Add note and set as in progress'
  • Check and modify the properties of the ticket
  • Tag: Bank Details
  • Client name: (same name showing on the portal)
  • Type: Request
  • Department: CRE
  • Inhouse Ticket Type: Finance
  • Concern: RC Payroll Inquiries
  • If selected (Others): Change in Bank Details  
  • Status: In Progress

• Group: Service Group
• Agent: (Choose Payroll Officer - Monica)
• Internal Group: Service Group
• Internal Agent: (Payroll Officer - Leigh Gonzalo)
• Priority: High
• Contractor Name: (Type the affected RC's name)
• Click Create

• Please add the following as ticket watchers:

  • (Yourself-CRE)
  • Sr CRE
  • Otie from Accounts

II.Please update the details on RC's contractors page on portal ver2.0

• Click on 'Bank Details' >> 'Add'
  

• Enter the new bank details of the RC on the corresponding fields and click on 'Add'.

The new bank details will automatically override the existing bank information.

Any changes can be found under the HISTORY page. The most recent updates are found on top of the page

Frequently Asked Questions

1. Why do I still need to create a ticket via Fresh Desk instead of just adding a note on the portal?

Only Assignees are notified of any changes made on a certain contract via portal ver2.0. We want to ensure that our Payroll Officers are aware of these changes on RC's bank details as they will need to also make the same update on DigiBanker. 

2. Can RCs use e-Wallets to receive their pay out eg. Gcash, PayMaya, HelloMoney etc?

You can check this page for the list of PESONET ACH accredited banks.

3. I can't seem to add/change the bank details on the portal?

IT has implemented a safety feature when updating bank details to allow our Payroll Officer time to export bank details accurately a few days before each pay period cutoff. Below is the confirmed schedule as per IT's release notes.

Schedule  of the locking and unlocking of bank account
Lock the updating of bank account from day before cutoff and 3-4 working days after cut off

for midmonth:
• from 14th to 20th of the current month

for end of the month (if 30th/31th is the cutoff :
• from 28th of the current month to 5th of the next month

4. My RC doesn't know the bank branch, address and swift code. Where would they see that?

Bank branch and address can be left blank if your RC doesn't have these information at hand. You can search for the swift code here.